Terms of Service

Kloud picks up your laundry, has it washed and folded, and delivers it back to you. We currently operate in South Florida. Some services are performed by partner laundry facilities working on our behalf.

You are responsible for keeping your account credentials secure and for the accuracy of the addresses, access notes, and contact details you give us. You must be at least 18 years old to hold an account.

Pickup and delivery windows are estimates, not guarantees. Traffic, weather, and volume can shift them. We photograph your bags at pickup and at delivery as a record of condition and handoff.

If nothing is out when our driver arrives, they wait five minutes. After that, the $20 charge for the drive applies to that pickup and we email you the arrival and departure times. Business accounts on a standing route are not charged this way.

Standard wash-and-fold is priced by weight. When you book, new customers make a booking payment of $20 per bag, which is applied to your bill; your pickup is scheduled when that payment clears. Customers on a business account are invoiced instead.

After your laundry is weighed, you will be asked to approve the final amount before anything is washed. If you approve, the remaining balance is charged to the card you used; if the final amount is less than your booking payment, we refund the difference.

Florida sales tax is added to every bill unless your account has a valid exemption certificate on file with us; prices and estimates shown before weighing exclude it, and it appears as its own line on the amount you approve.

Every pickup carries a $20 charge for the drive. On a standard order it is included in your minimum and never appears separately. If you decline the weighed amount, we will return your laundry unwashed; the $20 for the drive stands, and anything you paid above it is refunded.

You can cancel free of charge any time before our driver is on the way. Once your laundry has been collected, the $20 for the drive stands: if cleaning has not yet started, contact us and we will return your items unwashed and refund anything you paid above it. Once cleaning has begun, the order cannot be cancelled and the full amount applies.

Please do not include:

• Items contaminated with hazardous materials, chemicals, biohazards, or human or animal waste.
• Anything wet, mildewed, or infested.
• Valuables — cash, jewelry, electronics, keys, documents. Check pockets before handing over your bag.

We are not responsible for valuables left in garments, and we may refuse or return any item we consider unsafe to handle.

Standard wash-and-fold is a machine-wash service. Items that require dry cleaning, hand washing, or special handling should not be included unless you have arranged that service with us in advance.

Some fabrics shrink, bleed, or wear regardless of proper handling, and care labels are sometimes missing or wrong. We are not liable for damage to items that were unsuitable for standard laundering, or for normal wear from routine washing.

If something goes wrong and it is our fault, we will make it right — typically through a refund or account credit. Report any issue within 48 hours of delivery so we can investigate while the chain of custody and proof photos are still fresh.

For lost or damaged items, our liability is limited to the lesser of the item's depreciated value or ten times the cleaning charge for that item, consistent with standard practice in the laundry industry.

To the fullest extent permitted by law, Kloud is not liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim will not exceed the amount you paid for the order the claim relates to.

Our Privacy Policy explains what we collect and how we use it, and forms part of these terms.

We may update these terms as the service evolves. Continued use after an update means you accept the revised terms. The effective date at the top of this page always reflects the current version.

Questions about these terms? Email laundrymaxmargate@gmail.com or call (954) 699-3172.