Need help with an order? Here's how to reach us and what to expect.
Email is the fastest way to reach a person.
Email supportlaundrymaxmargate@gmail.com
We respond within one business day. If your laundry is out for delivery today, say so in the subject line and we will prioritize it.
Sign in and open your dashboard to see live status for every order — scheduled, picked up, being cleaned, out for delivery, or delivered — along with the proof photos taken at pickup and delivery.
How is my order priced? Standard wash-and-fold is priced by weight. We place a hold when you book, weigh your laundry at the facility, and ask you to approve the final amount before charging you. You are never charged more than you approved.
Something is missing or damaged. Email us within 48 hours of delivery. Every order has photo proof and a chain-of-custody record, so we can trace where things went wrong and make it right.
I need to cancel. Cancel free any time before pickup. If we have already collected your laundry but cleaning has not started, email us and we will return it at no charge.
Do you serve my area? We currently operate in South Florida. Email us with your address and we will confirm.
What should I not send? Please check pockets and keep out valuables, and do not include anything hazardous, wet, or mildewed. See our Terms of Service for the full list.
To get a copy of your data, correct it, or delete your account, email us at laundrymaxmargate@gmail.com. Our Privacy Policy explains what we store and why.